Warranty & Support Terms

New equipment

New equipment may carry manufacturer or supplier warranty where offered for the specific model and regional variant. Warranty duration, coverage, service route, and exclusions are confirmed with the quotation or order documentation.

Pre-owned scanners, analyzers and specialist equipment

Pre-owned and specialist RF equipment may be supplied with product-specific functional verification and limited warranty or DOA terms where agreed. Coverage depends on equipment age, condition, configuration, source, and available supplier support. Cosmetic wear and conditions disclosed before sale are not treated as hidden defects.

Software and licenses

Software, subscriptions, licenses, dongles, and activation products are subject to the applicable vendor or supplier licensing terms. Once a license or activation has been issued, refund or return options may be restricted.

Local Myanmar support

Myanmar-based support is available for communication, sourcing coordination, basic handover guidance, and practical product support where locally available. On-site engineering, installation, configuration, training, repair, or advanced project support may be separately quoted.

Important limitations

Support does not guarantee compatibility with every network, phone variant, software version, third-party application, or customer environment. Customers should confirm regional model, required bands, software compatibility, and intended use before ordering. Product-specific written terms take priority over this general page.

Drive Test Phones, CEIR & Myanmar Region Support

Where stated on the applicable product page, selected Drive Test Phones are supplied with Myanmar region support and CEIR / IMEI registration status as specified for the individual supplied device.

CEIR-related status applies only to the supplied device and its applicable IMEI. Import arrangements, purchaser obligations, taxes, duties, regulatory fees and other requirements should be confirmed before purchase where applicable. Customers may contact RFTools Myanmar directly for clarification regarding device supply, CEIR / IMEI status, import arrangements, purchaser-related obligations and applicable charges.